Terms of Service

Agreement between us

Vanquell provides Telegram marketing, software and automation, and removal, takedown and account-recovery work. By asking us to quote or to start a job, you agree to these terms. If a signed scope or written quote says something different, that document wins for that job.

Scope of services

We work in three lines. Each has a different shape, and a different definition of what "done" means.

Campaigns run inside platform rules

Outreach and growth work is planned to sit within Telegram's rules, rate limits and terms. That is a design constraint, not a preference. We will not run a campaign that ignores those limits, and we will say no to a brief that requires it.

Because of that, we do not guarantee reach, impressions, joins, replies or conversions, and we do not sell numbers as a target. What we commit to is the work: the plan, the targeting, the sending, and an honest report of what actually happened, including the parts that underperformed. Estimates we give before a campaign are estimates drawn from comparable work, not promises.

Software licensing

Software we build is licensed to you for your own business use, for as long as your license is active. It includes installation, documentation and updates for the agreed period. Unless your scope says otherwise in writing, we keep ownership of the underlying code and the tools we reuse across clients.

You agree not to resell, sublicense, redistribute or publish the software, and not to use it for anything that breaks a platform's terms or the law. We can suspend a license if it is being used that way. If you need resale rights or source ownership, ask before the build starts and we will quote it separately.

Takedowns, reports and recovery

We file only where content or an account genuinely breaks the platform's published policy or the law, and only through that platform's own reporting, copyright or appeal routes. We review your evidence first and tell you plainly if we think a report is weak. Sometimes the honest answer is that nothing can be filed, and we would rather say that than take your money.

Platforms decide the outcome, not us. There are no guaranteed removals, no guaranteed timelines, and no guaranteed appeals. A correctly prepared filing improves the odds and nothing more. Account recovery likewise runs through the official verification and appeal steps the platform publishes, with you completing any step that requires your own credentials or identity.

What you confirm when you hire us

By instructing us on a case, you confirm that:

• You have standing to make the request. The material, brand or identity is yours, or you are authorized to act for the person or business it belongs to.
• The information and evidence you give us is accurate and complete, including dates, links and ownership.
• You are not asking us to act against lawful content, honest criticism, a competitor, or a personal dispute dressed up as a policy violation.
• You will tell us promptly if anything changes, including if the matter is resolved directly or becomes the subject of a legal proceeding.
• You accept that filings may be forwarded by the platform to the other party, and that your name or your company's name may appear on a copyright notice.

If a request turns out to rest on inaccurate information, we stop work. Fees for work already done are not refunded, and you are responsible for the consequences of a filing made on facts you supplied.

What we will not do

• Mass reporting, coordinated reporting, or false reports of any kind.
• Filing against lawful accounts, honest reviews, journalism or criticism you simply dislike.
• Harassment, doxxing, or campaigns aimed at a private individual.
• Spam-scale messaging, or any outreach designed to evade platform limits.
• Accessing accounts that are not yours, or working around platform security.
• Selling followers, fake engagement, or anything presented as real activity that is not.

These are refusals, not negotiating positions. We turn down work that requires them, at any price.

Fees and payment

The initial assessment is free. After that, every job is quoted per case or per campaign, in writing, before work begins. The quote states the scope, the timeline and the number. There is no subscription, and no charge appears that you did not agree to first.

Because outcomes rest with the platforms, fees pay for the work performed and not for a particular result. Where a scope names a milestone, payment follows that milestone. Additional work outside an agreed scope is quoted separately before it starts.

Confidentiality

Your brief, your case material and the fact that you are a client stay between us. We do not publish client names, use your case as a testimonial, or reference your material in marketing without your written permission. Case details are shared only with the platform or authority needed to act, as described in our privacy policy. We ask the same discretion from you regarding our methods, pricing and software.

Limitation of liability

We provide our services with reasonable skill and care. We do not warrant any particular removal, ranking, reach or recovery outcome, and we are not responsible for decisions made by platforms, registrars, hosts or courts. We are not liable for indirect or consequential losses, including lost profits, lost opportunities or reputational harm arising from a third party's decision.

Where liability cannot be excluded by law, our total liability for any job is limited to the fees you paid us for that job. Nothing in these terms limits liability for fraud or for anything that cannot lawfully be limited.

Changes to these terms

We may update these terms as our services change. The version on this page at the time your work is quoted is the version that applies to it. Material changes are reflected here with a new date.

Contact

Questions about these terms, or about a quote you have received:

Email

[email protected]

Telegram

@VanquellHelp

WhatsApp

+1 (555) 010-0199

Last updated

August 2026

This page is general information about how we work, not legal advice. For advice on your own position, speak to a qualified lawyer in your jurisdiction.